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Posts Tagged ‘mobile’

  • 2014 Internet Trends Report: The World Gets Mobile

    3rd June 14

    Posted by Mel Exon

    Posted in data, mobile

    Author: Oliver Feldwick, Strategist, BBH London, @felderston


    Another year, another one of Mary Meeker’s ‘essential reading’ Internet Trends Reports has been published.
    We’re all getting used to the relentless pace of digital. Graphs pointing upwards and so on. It’s easy to take it for granted and get a bit numb to it all. But with a bit of perspective, there’s some really big stuff. Internet usage is still growing albeit at a slower rate, but the scale of stuff now being done globally on mobile is seismic.

    Some edited highlights:

    • Smartphone and tablet growth is on a trajectory where, instead of having 1b global PC’s, we’ll have 10b global mobile internet devices
    • Mobile data traffic growth has accelerated 81%
    • There are now 1.6b Smartphones and 439m Tablets globally
    • Global internet traffic is now 25% mobile, up from 14% year on year
    • 30% of global mobiles are now Smartphones
    • Tablets are growing faster than PC’s ever did, at 52% growth in 2013

    It’s not just that what we did on a PC is moving to a mobile. It’s a fundamental shift in the base of devices the world is using. It’s worth dwelling on the impact of some of this – of a world with this proliferation of geolocated, connected computing devices.

    Software is replacing a plethora of tools and tasks. Who needs a landline? A torch? A spirit level? A dictionary? A phonebook? A PC? Ultrasound machines? Calculators? Schoolbooks? Nike axing the Fuelband shows how specialised hardware is being threatened.

    Anything that can be done by a smartphone or a tablet will.

    This isn’t just a niche behaviour. ‘Over-the-top’ digital services like WhatsApp, Viber and Netflix have made complex tasks and behaviours completely mainstream. And it’s impacting all sorts of industries on a massive scale:

    • Tinder gets 800m swipes and 11m matches every day
    • 1.8b photos are taken and shared everyday
    • 50b messages are sent by WhatsApp alone
    • In many countries, Smartphones are now the primary screen in daily use
    • In the UK, Tablets and Smartphones get 166 daily minutes viewing time vs 148 minutes on TV

    We aren’t just living our lives through our mobiles, we are living our lives fundamentally differently through mobile devices.

    If that’s not enough food for thought there, add in the fact that smartphones rely on rare earth elements that are in short supply, with no clear substitutes and some of them due to run out as early as 2020. Just as we get hooked on these devices they will soon start to run out.

    Which makes for a cheery thought given just how damn indispensable they are now. So maybe you don’t just need a mobile strategy, you need a post-mobile strategy as well?

  • The elegance of cards as a mobile design pattern

    18th November 13

    Posted by Mel Exon

    Posted in design, mobile

    Latest in a series of cross-posts we’re publishing here from the monthly tech column we write for Marketing magazine in the UK. This article first appeared in the October edition.

    We like Google & R/GA London's "Google Outside" pilot in London a lot. It uses Google Now technology and card-based design approach to great effect (though proximity can be a killer: did we need to be told the London Eye was 135m away).

    We like Google & R/GA London’s “Google Outside” pilot a lot. It uses Google Now’s technology and card-based design approach to great effect (though proximity can be a killer, eh).

    For half a decade or more, marketers have been told to expect ‘the year of mobile’ as we watch helpful graphs plot an inexorable path to where x marks the spot: the moment mobile overtakes desktop usage globally. And yet still we see mobile marketing spends failing to keep up with user behaviour (source: KPCB, Internet Trends report, May 2013).

    Some businesses are notable exceptions. It’s no surprise that smartest and most marketing-savvy of CEOs, Burberry’s (now outgoing) CEO, Angela Ahrendts, recently declared a wholesale commitment to a mobile first strategy:

    “Our design teams design for a landing page and the landing page dictates what the store windows will look like, not the other way round. In creative media, they’re shooting for digital, then we are turning it back to physical… now let’s do everything for mobile and then take it back to desktop.” (CEO Talk, Business of Fashion, September 2013)

    Okay, so this approach may not work perfectly for every geography, category and every audience (Ahrendts is clear that their core target audience are Millennials), but if a company the size of Burberry can adopt behaviour like this and win, what’s stopping other organisations?

    With the benefit of hindsight, the issue is easier to call. We’ve had at least three false dawns for mobile marketing:

    i.  innovations in hardware, specifically tablets

    ii. mobile apps

    iii. responsive design practice

    Don’t get me wrong, each of these has brought tremendous value in multiple ways, but none of these has provided a perfect solution to marketing on the move. We know most tablets stay at home. Branded apps fail more often than not (as I’ve shared before in this column, 80% of branded apps have less than 1,000 downloads according to Deloitte data published in 2011). Responsive design is an elegant solution some of the time, but of course can’t solve every communications and design issue all of the time, particularly with banners.

    Truthfully, most marketers still stare at the real estate available on a mobile ‘phone and frown at the tiny little ad units with even tinier little links contained within them.

    So what now? Enter cards. Yes, cards. They don’t sound like the key to the mobile marketing universe, but bear with me for a bit. Cards, aka modules, are not new in digital media, services like Pinterest and Flipboard are built on cards, for example. What is exciting is how cards are rapidly emerging as an elegant design pattern to distribute individual, small packages of information (if you’re a marketer, a light bulb should have just gone off in your head). Witness Twitter Cards (enabling multi-media data to appear in-stream alongside tweets), Google Now, Spotify’s Discover service, not to mention Google Glass, for which “timeline cards are core to the user’s interaction” according to their developer guidelines.

    It’s important to note cards aren’t simply an html rectangle; think instead of a manipulatable pattern you can arrange in stacks, flip over or fold to expand or contract the information. Aggregated content can be marshalled and presented depending on different, personalised criteria: location, interests, behaviour etc.

    Quite fundamentally, the likes of Google Now show us how mobile use is forcing a move away from a web that mimics the publishing world of old (linked pages of content), to individual, dynamic and shareable pieces of content instead. Cards that feel beautifully native to a mobile experience, not a mobile version of something born on a desktop. As cards as a communication canvas becomes a new norm, it strikes me the opportunities for more effective, more exciting mobile work will only grow.

    Perhaps finally, we have found an elegant solution to the real estate of a small screen.

  • On native apps versus the mobile web

    5th September 13

    Posted by Mel Exon

    Posted in design, mobile

    This is the third cross-post this week from a few articles we’ve written this year for a tech column in Marketing magazine. This one from the June issue looks at designing for mobile web versus native apps: as mobile moves to centre stage, should marketers design for every operating system and every device, or opt instead for the mobile web?

    **

    Last month’s column covered how wearable tech is likely to succeed for no other reason than it makes intuitive sense once you try it. Just as mankind ditched pocket watches en masse in the first half of the 20th century (albeit reluctantly at first: apparently your average British male stated they’d “rather wear a skirt than a wrist watch” until after WW1), it follows that we won’t carry around a smartphone when we can wear one instead and stay handsfree.

    When it comes to designing for mobile however, wearable tech throws up additional demands in an already quite complex space. Designing for different operating systems on a bunch of different handsets and tablets is going to look like child’s play when wearable tech fully enters the arena. It’s going to get harder before it gets easier.

    Enter the mobile web. I usually subscribe to the view that the more complex a task, the simpler the solution needs to be. Native apps increasingly dominate mobile traffic, currently delivering four times the volume of the mobile web and yet… why design separate solutions for different OS when you can have the broader applicability and lower costs of designing for the mobile web instead?

    In truth, there is no one mobile solution to rule them all. So how best to navigate development choices now, with one eye on the future?

    Here’s a dead simple guide to ‘what to choose, when’:

    1. Native apps

    If you’re designing a service or utility (task-based) app that requires real speed and you want to use the native features of the OS running on a given device, then for now your best bet is to code a native app, think Instagram.

    2. Web apps  

    In other words, apps that live entirely online and run in a web browser tab. If you don’t need the native features associated with iOS or Android, say, and the purpose of your app is primarily information-based – to the extent it needs constant communication with the server – then you’re better off building a web app. An example of this would be Forecast http://forecast.io/, the weather app built using HTML5. No need to go to the app store, just search, download to your home screen and you’re good to go. Forecast also puts to bed any assumptions that a native app interface is de facto better. As Forecast themselves say, it’s more a question of users getting familiar with the progress that’s been made:

    “It’s 2013, and mobile browser technology has advanced tremendously in the past few years: hardware accelerated transforms and animations have made it easy to create perfectly smooth, jitter-free, interfaces..”

    3. Hybrid apps

    As the name suggests: a native app, but built using HTML, CSS and Javascript. This speeds up the development process and makes it easier to publish across platforms, but there can be compromises in styling and performance. Netflix is a good example of one that works: using the same code base for its user interface on all devices allows Netflix to change the interface or conduct testing at will (whilst video streaming is done within the native layer, meaning it feels fast and ‘native-like’ to the user).

    In short, each of the approaches here have a role, it depends on what we’re trying to achieve. For marketers, I’d wager we default to a native app too quickly. The question to ask is “will this app provide genuine utility or entertainment that users will want to return to of their own accord in future?” If the answer is closer to “no, this is a short term campaign to promote a product launch” then let’s do everyone, including our CFOs, a favour and build a light, responsively designed web page instead.

    Further reading:

    Love this related post on cards as a design approach that solves many of the perennial issues around mobile – it’s must-read: Why Cards Are The Future of The Web, by Paul Adams @ Intercom.

  • Homeless Hotspots: Year End Update

    13th December 12

    Posted by Saneel Radia

    Posted in BBH Labs, Creativityforgood

    As you hopefully recall from our last update, we’ve been working with StreetWise, the street paper of Chicago, to apply our learnings from Homeless Hotspots. StreetWise’s issues felt most appropriate to tackle not only because of the organization’s innovative mindset (see their recent launch of Neighbor Carts), but because solutions that work at scale in Chicago can likely work in most other cities. StreetWise is a member of both the North American Street Newspaper Association and the International Network of Street Papers, organizations that cover the majority of street papers across the world and ensure the best ideas at any single paper scale.

    One of the first issues we’ve tackled together is digitizing the transaction. As of this week, people can use their mobile device to PayPal money to participating StreetWise vendors in a public beta. Similar to Homeless Hotspots, a visit to the vendor’s unique short URL will provide their personal story. This was a critical step in the process, as street newspapers play a much bigger role than employment for homeless individuals; they offer a chance for meaningful connection across socio-economic boundaries. Assuming a successful beta, the program will rollout across Chicago in January.

    Street papers are the most valuable tool homeless populations currently have to step out of invisibility. We see the digitization of that process as a critical first step (as do a number of other street papers we’ve been talking to– they’re testing everything from QR codes to mobile issues). However, there’s a long way to go. It’s why our other ongoing project with StreetWise will involve piloting a more fundamental evolution of their offering. It’s a big undertaking, but hopefully it sets the stage for a new model, scalable across large cities around the world. The premise behind the idea is rooted in our learnings from Homeless Hotspots. As always, we’ll keep everyone posted on progress once the pilot has been completed.

    We’d also like to give a special thanks to PayPal Labs. They’ve worked with us to create a custom offering to ensure mobile payments are seamless, secure, and free to the vendors to use. We’ve thoroughly enjoyed working with them.

    [View larger image]

    As always, feel free to reach out with questions or comments. We don’t edit our blog comments unless they contain offensive language.

  • The future of connected TV (and why it may just revolutionise adland), Part II

    17th June 11

    Posted by Mel Exon

    Posted in interactive, technology

    Don at work by abbey*christine, via Flickr

    Author: Matthew Kershaw, Content Director, BBH London

    I talked here yesterday about a near future in which TV advertising would become fully targetted, completely measurable and highly interactive.

    So what are the implications of this prediction for agencies?

    Without getting all Harold Camping on you, here are five things I believe agencies should do to craft the advertising of the future: Read full post

  • The future of connected TV (and why it may just revolutionise adland), Part I

    16th June 11

    Posted by Mel Exon

    Posted in interactive, technology

    TV stencil by USB, via Flickr

    Author: Matthew Kershaw (@mattski2000), Content Director, BBH London

    There is a frothy bubble of excitement growing around the future of Connected TV.

    At CES back in January, it was announced that the connected TV category is forecast to ship over 123 million connected TVs  a year by 2014. With overall ownership to reach 1 billion by 2015.

    Just this month,  Philips announced that they have 1 million active Net TV users.

    And all the major players are piling in: Google are still behind Google TV, YouView are finally preparing to launch with the ultimate boss, Lord Sugar, Virgin have just launched their Tivo service, Sony made a commitment early and even Apple are still just about in the game with their AppleTV device. And then there’s Anthony Rose, the genius behind the  BBC iPlayer and ex CTO of YouView, now championing two-screen interaction.

    With all this hype and excitement, you’d think that us ad folk would be talking about nothing else, combining as it does ad land’s two big obsessions: the power of television and the interactivity of the internet.

    So why are we holding back? Read full post

  • Introducing: BBH Asia-Pacific Data Snapshots

    26th April 11

    Posted by Mel Exon

    Posted in data, digital

    Author: Simon Kemp (@eskimon), Engagement Planner, BBH Asia Pacific & BBH Labs



    The digital landscape across Asia-Pacific has seen significant change in recent months, with enthusiasm for social media driving the broader adoption of a wide range of connected services and tools.

    Although Internet penetration levels remain low in many Asian countries, the sheer size of those countries’ populations means that the numbers must be seen in context; for example, internet penetration in China stands at just 34%, but the number of social media users in that country exceeds the total population of Russia.

    It’s also critical to understand how people in the East access and use the web. Read full post

  • The State of the Web 2010

    17th November 10

    Posted by Griffin Farley

    Posted in data, digital

    Every year Mary Meeker from Morgan Stanley amazes us with her State of the Web presentation, and this year is no exception. The presentation is immensely valuable to our profession because it highlights shifts in internet culture and identifies opportunities for businesses and marketers alike.

    The most provoking part of the presentation is the Disruptive Innovation slide. PSFK had a great blurb on describing the importance of this theory:

    Disruptive Innovation is what’s to blame for the success of smaller, nimbler but sometimes cheaper products or services that manage to disrupt the success or complacency of larger, traditional brand players. Think of Amazon’s continued growth and eventual ‘breaking’ of Barnes & Noble, or Netflix’s killing of Blockbuster. Meeker’s presentation lays out two ways in which this disruptive innovation can happen

    The two ways that Disruptive Innovation can happen. The first is a Low-End Segment Strategy by offering a product or service at a very low cost and then move up market. The second is called a Non-Consumption Strategy which basically means true innovation where consumption didn’t exist prior to the product being available.

    We have the presentation embedded here for your enjoyment. Please tell us what you found interesting? What worries you about this data? What excites you about this data?

  • We love Google Goggles

    14th December 09

    Posted by Ben Malbon

    Posted in awesomeness

    YouTube Preview Image

    Google Goggles is a new ‘visual search’ app for Android phones. Instead of using words, take a picture of an object with your camera phone: Google then attempt to recognize the object, and return relevant search results. Goggles also provides information about businesses near you by displaying their names olgun sex directly in the camera preview.

    As Google make clear, this is far from perfect yet, but it’s still getting us thinking about how we might use this kind of technology for clients.

    Wonder when it will work with social networks? And wonder when it’s out on iPhone?

    screen-shot-2009-12-14-at-43503-pmMore detail on Goggles on Google’s site, here.

    (Full disclosure: Google is a client of BBH)

  • “Big is easy, small is hard”: Print is Mobile

    3rd August 09

    Posted by Ben Malbon

    Posted in crowdsourcing, design, mobile

    Author: Adam Glickman

    Following our piece looking at journalism (a review of the transformational change at the Telegraph Media Group) and fiction (interview with Jeremy Ettinghausen, Digital Publisher at Penguin), our interest in the profound changes occurring in the publishing industry continues with this look at the opportunities in mobile.

    We often talk about the future of mobile media and what it will all look like, but what about the future of the mobile media of the past? The notion of carrying around your reading as reams of inked paper might disappear, but the written word certainly won’t. So it seems a very natural progression for print publishers to move from paper to digital by simply reformatting for small screen mobile devices. But the considerations are vast. And more importantly, how much do people really want to use their phones as reading devices anyway?

    We recently met a company called ScrollMotion, a New York-based iPhone app developer that is hard at work answering these questions. The company have been steadily creating a suite of new tools for traditional print media companies to better engage their readers via apps on mobile phones, and in the process, quietly making publishing deals with a wide range of top-notch publishers. Their growing client list is impressive and includes Conde Nast, Hearst, Time Inc., Tribune Company, Houghton Mifflin Harcourt, Simon & Schuster, Random House, and Wiley.

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    Read full post