Posts Tagged ‘data’
1st May 15
Posted in data
Author: Thomas Gwin, Data Strategy Director, BBH London
As the UK general election draws ever closer, many news organisations have picked up on the fact that political parties are using software to better understand voter audiences through data mining. Some are even going so far as to call this the “first true data driven election”.
Whilst much of the rhetoric in these news articles centres around how political parties are expertly using data as a secret weapon to seduce voters, the hidden truth of the matter is that whether considered through the lens of politics or marketing, the business of turning data into competitive advantage is a tricky one. And one that advertising knows only too well about.
Brands, of course have invested in sophisticated information systems to map, classify and prioritise target audiences for decades. Segmentations based on value, behaviour, attitudes, needs – you name it. More segmentations, and even segmentations of segmentations. Deeper and deeper insight, more and more powerful, but equally more and more fractured.
And at the heart of this lurks an internal tension between brand vision and audience understanding. The best strategists will know that these are not necessarily perfectly correlated, but will also know that ignoring either will result in compromise.
This same tension manifests itself in politics between political vision and voter understanding. But for politics, this tension arguably carries a far greater risk. To understand why, we must first return to how exactly parties are using data and what consequences one of these aspects could be having.
If the message is malleable, what does this say about a political party’s identity and values?
Data isn’t just providing political parties with insight, it is also allowing them to model voter intention and, crucially, provide them with the intelligence to adapt campaign messaging to individual profiles. For instance, what campaign message should Party A prioritise to conquest Party B voters who are potential “switchers”? Is it immigration, or is it the NHS?
This is not simply about maximising efficiencies (such as concentrating volunteer efforts on marginals or improving overall campaign targeting) – by adopting data, parties are also wading into the realm of predictive analytics.
Now in the world of marketing, Google suggest and Amazon recommended products are old news. With each passing day, evidence of organisations upping their marketing investment on initiatives like “intent-based” and “personalisation” accumulates. But in the less commercially agile world of politics, this is a huge step, directly imported from recent election campaign trends in the US.
But there is a vital difference here. Where brands use predictive analytics to (hopefully) better serve customers and be more useful, political parties can use predictive analytics to adapt their messaging to convert voter share.
But if the message is malleable, what does this say about a political party’s identity and values?
Some may say, this is nothing new. That politicians have always toyed with messaging and targeting at election time based on voter information, stretching the limits of how they can acceptably position big issues without contradicting party manifesto. And in a sense this is absolutely true. But what is also true is that the scale of intelligence now feeding these decisions is unprecedented. And the fact that this intelligence – so data lubricated and insight rich – is set against a backdrop of deep political disaffection, risks further aggravating public disillusionment with politicians and the political process.
Brands and parties alike have to adapt to people
Well if anything, brands understand the need for the brand idea, the long term, enduring vision that stems from a fundamental truth. Of course, this can and should flex with culture, but it must remain consistent. Otherwise consumers stop believing in you and stop trusting you.
Brands cannot remain static and endlessly pure – to the contrary, they are in a constant process of evolution, ebb and flow, plugged into the cultural zeitgeist which they tap into and also feed from.
And this does certainly not mean ignoring audience plurality, but it does mean that creating stand out aspirational stories that transcend differences is superior to developing powerful but micro-managed communication to suit heterogeneity.
The truth of the matter is that brands and parties alike have to adapt to people. But where the best brands are able to use data and predictive analytics to stay true to themselves and even better themselves, parties risk being perceived as selling out and losing the foundation values upon which they were built.
And the sharp, concise instrument that is data, with all of its clarity and processing muscle, is not alone able to solve this tension and afford parties the clear path they so desire to drive voters to the ballot box. At least not yet.
28th May 14
There are a couple things you need to know about Aarhus:
1. It’s the second biggest city in Denmark after the capital, Copenhagen;
2. The airport is 45km away from the town centre and a taxi will cost you £70, so take the shuttle bus, especially if you’re travelling on the Labs budget.
I was there to talk about BBH’s answer to the challenges and opportunities that creative businesses face today. The tensions between creativity and commerce, and the question of the monetization of creative outputs in the digital economy, had been recurrent throughout the day, since SPOT started out as a music conference, and a lot of the participants (including RECHO app developers, who launched their app at the conference) were connected to the music business, which has obviously had to spend the last two decades revolutionizing its value model.
Have a flick through the presentation if you fancy. Or read the ten points below for the gist of the keynote.
1. BBH was founded on the belief that growth needs space, and space needs difference, and creativity is the best tool at creating difference. Far from seeing creativity and commerce as opposites, we have a fundamental faith in the ability of brilliant creativity to deliver business results.
2. Conveniently, the IPA has actually proven through correlating Gunn report awards (a good proxy for quality of creativity) with ROI data, that creativity multiplies the effect of marketing investment by a number included between 7 (historically) and 12 (more recently).
3. Increasing connectedness of users, platforms, objects, channels, brands, devices, life, and generally everything, means that creativity needs to adapt both its inputs and outputs in order to continue to deliver commercial success.
4. We call this new type of creativity, High Performance Creativity.
5. High Performance Creativity is:
- Rooted both in genuine user and business insight;
- Fuelled by real time, real world data;
- Connecting all of a brand or property’s touch points into a consistent ecosystem that it itself connected to culture, to deliver at scale.
6. High Performance Creativity generates a new breed of creative ideas. Here are four examples.
7. Data-led ideas:
The New York Times reported that Netflix, which has 27 million subscribers in the US, found the idea for their version in House of Cards by running the numbers. The combination of the high popularity and engagement rates of David Fincher films, Kevin Spacey films, and the British version of “House of Cards” suggested that commissioning the series would be a very good bet on original programming.
In the BBH world, a team led by Creative Technologists has recently created a digital Audi billboard in Waterloo station which runs on real-time, station-related data. Check out the video inserted in the slide.
8. Network ideas: Sometimes the best strategy to triumph is to partner with the obvious competition. When your customers don’t care about what you make any more, think of what they do care about, and go befriend it.
A good (and befittingly, Danish) example of this is part of the spectacular Lego recovery story. Upon realizing that kids were more interested in blockbuster film and video games than they were in small stackable bricks, they initiated a whole new collection of franchises, and in one swift move turned themselves into a successful cross-platform entertainment brand, driving growth through innovation in gaming and film partnerships such as Harry Potter and Dark Knight. More recently, this strategy has taken the form of a long-term partnership with the Cartoon Network.
Working with our friends at Refuge, we were faced with the issue that domestic violence is an issue young women don’t want to talk about. So we found a way into their conversations by associating ourselves with a property they did want to talk about (make up and beauty) through celebrity blogger Lauren Luke.
9. Shoppable ideas: The idea that the various steps alongside the consumer journey from awareness to purchase are separate in time and mindset is eroding in the digital age, since all phases are increasingly connected. In the new world, those steps have become layers of a single ecosystem.
Founder Nicola Massenet describes Net A Porter as a fashion magazine that sells, rather than an ecommerce property. Quality creative content delivered by top fashion journalists and photographers, one click away from purchase: that’s inspiration and conversion wrapped into one. A winning strategy that has gone full circle this year with the launch of Porter Magazine.
At BBH, we have recently created a product for British Airways which similarly combines inspiration and delight through content, with optimized e-commerce. Picture Your Holiday is an intuitive holiday planning tool which allows for both dreaming up and buying your next trip away.
10. Triple Win Ideas: A lot of success stories in the world of digital products and services, come from unlocking a group of users or a type of use for the product, that wasn’t part of the original plan. So it’s always worth asking yourself who else your idea could be a win for.
Dog-sharing services such as Tailster put dog owners in need of a sitter, with dog lovers who don’t have their own pet. Dog owners get a cheaper rate on a dog walker or sitter, and dog lovers get an hour with a dog.
BBH Zag recently partnered with OMG Plc to create the world’s first intelligent, wearable camera.
The partner company had created a medical product designed to help those with memory loss. We set out to help them create a mass consumer product with cutting edge tech credentials. Positioned as a life streaming and social photography tool, Autographer launched in the spring.
More to come shortly on High Performance Creativity; in the meantime let us know what you think.
30th May 13
Posted in dataAuthor: Adam Powers, Head of User ExperienceThe always prescient KPCB analyst has published her state of the Internet Paper for 2013 and, as ever, it makes for a stimulating read.- whilst smartphone and tablet penetration is rampant, Mary suggests the future is all about, “…wearables, drivables, flyables and scannables.”. That last category includes the shocking revelation that QR codes are popular somewhere – 9 million scanned per month in China!- In fact China is the place to watch for innovation and developing trends. Mobile internet access and search have already surpassed desktop use grup porno in the land of Alibaba. (Whose business is now surpassing Amazon.) China also added 264m Internet users between 2008 and 2012, more than any other country.- Mobile is the platform of choice for content upload, and right now photos are the thing. A staggering 500m of them uploaded every day but expect video, sound and data to get in on the act very quickly.- the average smartphone user grabs their fondlebox upwards of 150 times per day. Significant for wearable tech opportunities but mouth-watering for mobile advertisers – Meeker identifies a $20 billion opportunity right there.Check out her slide share deck:
21st October 11
Author: Adam Powers, Head of UX, BBH London
This week ex-Morgan Stanley research analyst, now at KPCB, Mary Meeker delivered her latest Internet Trends presentation. As always, Mary’s distillation of trends is always good value and genuine insights are peppered throughout.
For the time starved amongst you, here are some highlights:
• Though still with some ground to make up, it’s striking the number of Chinese and Russian internet companies popping into the global top 25.
• What’s more, between 2007 and 2010 China accumulated 246million new internet users – that is more than exist within the USA.
Mobilising the people:
• Mary notes that even in recessionary times breakthrough technology and services can breakout. One need only look at the extraordinary first weekend sales of Apple’s iPhone 4S to confirm this.
• 2010 QTR 4 saw more mobile devices (which includes Tablets) sold than PCs and signs that Smartphone sales outstripping feature phone sales in US/EU
• That said. still enormous unconverted user base with 835 million Smartphone users against 5.6 billion mobile device subscribers.
• Apple getting plenty of headlines right now, but it’s Android mobile devices with the remarkable quarter on quarter ramp up – jumping from 20million to 150million units shipped in between quarters 7 and 11 post-launch.
• Global mobile success story continues with app/ad revenue up by a factor of 17 between 2008 and 2011 to a figure of $12billion.
• Meeker calls out the latest trend in the evolution of human computer interaction being from text command lines to graphical user interfaces (GUI) to natural user interfaces. Yes, Steve gets a name check too.
Cash is no longer king?:
• E-commerce story continues to be one of growth through tough economic times but plenty of room to grow.
• Again the big story is growth in mobile commerce with ebay and PayPal doubling or more their gross mobile sales/payments since 2010.
• The uplift in mobile e-commerce activity has been of particularly benefit to local commerce through the plethora of location aware discount offer aggregators.
Power to the people:
• Meeker identifies overarching mega-trend as the empowerment of people via connected devices.
• She references the Twitter traffic patterns post Japanese earthquake, the fact that 200million Indian farmers currently receive government subsidy payments via mobile devices and 85% of global population are now covered by commercial wireless signals versus 80% being on electricity grid.
3rd April 09
I transitioned from tinyurl.com to bit.ly earlier this year. Probably way after most people started using it. It’s awesome. But I’m guessing the reason I love bit.ly is not the reason most people would give. Yes, bit.ly delivers super utility simply by shortening a link of seemingly any length to virtually no length. And it makes it easy and quick. That’s part of it.
But I’ve become addicted to the data which bit.ly provides on every link you shorten. Because with bit.ly the shortening is just the beginning of it’s magic. If you register on the site you have a record of all the links you’ve shortened. And if you hit the ‘Info’ function underneath a link you are presented with a treasure trove of metrics & insight. Traffic (clicks) with time & date information, geographical location, platform used to access the link, conversations the link featured within, RTs, and so on.
So one learns that a link posted on Twitter that touches on industrial design is 50% more likely to be clicked on in Brazil than in the UK. Or a link that relates to LEGO is three times as likely to be clicked on in Denmark than in Canada. Or that the optimum time to post is 10pm ET, or that actually one needs to re-post because the two peaks are 10pm ET and 10pm GMT, or that if you want to provoke an Australian audience one should post after 11pm ET. Much of this might seem intuitive, but accessing the data that proves (or refutes) some of the assumptions we work with when we share links is a revealing exercise. Above all, it provides much greater depth of feedback on what’s popular (or not) than simply the crude measure of how often your message is RT on Twitter. And it’s not just Twitter – you can add a bit.ly add-on to your Gmail (http://bit.ly/Xd1yM).
Bit.ly allows you to do a whole lot more than fire-and-forget; it promotes smart linking, and that makes it cool in my (Excel work) book.