We live for our holidays, and yet sorting them out has become a self-service chore. So it didn’t feel right to just tell people that British Airways *do* holidays, we wanted to deliver on their brand promise to serve, by creating an experience that actually helps people to plan their perfect break.
We talked about how holiday planning begins with a picture in your head, and it’s these images that resonate emotionally – when people pick up a guide book they go straight for the photos pages. This made us think – wouldn’t it be good to make a tool that stimulates the senses and imagination, helping you plan your holidays with just your eyes?
Coming up with the idea of choosing your holiday through pictures was relatively quick, but the biggest challenge was executing it in a simple, functional and pleasing way. We explored a few options with different levels of interactivity. One involved asking people a series of visual questions, another was a sort of ‘paint by numbers’ – but both these seemed to add an unnecessary layer onto a very simple idea. This exploration made us realise that we should use as few words as possible and make the most intuitive experience we possibly could.
The tool simply needed to read image choices, then suggest bespoke holiday options to match. This felt like a new way to inspire and buy a holiday in itself. And that’s where the name came from: ‘Picture Your Holiday”.
The soul of the experience was always going to be in the animation and interaction – no amount of beautifully designed stills could bring it to life – so in order to ‘see’ this we had to prototype the build. Moving quickly to prototype gave us a number of advantages – it helped focus the team, which unearthed the key interaction challenges very early on. This proved to be cost effective and allowed us more time to really think hard about solutions.
We were able to explore the tool across mobile and tablet simultaneously, adapting the development branch so that each was optimal but largely from the same code base. Which in turn meant the interactive six sheets at Westfield are essentially running the same version of the tool that works in your browser. Added effort early on made for a much more effective roll-out towards the end of the project.
There was also a great sense of excitement at the point where we shared it with the client, they could see for themselves the simplicity and delight in the idea. We were then able to do real world guerrilla user testing with the prototype to get feedback and roll it into the iterative dev cycle. Several recurring key findings changed our approach, one of those being the labelling of buttons.
As the prototype evolved into what would become the final tool, parallel activity to develop ‘campaign ideas’ were set aside. We realised that the product WAS the campaign and the concertina of beautiful images would become the key visual for all communications platforms.
Behind the elegant interface is a data driven system for all device types. We created a spreadsheet of attributes for each destination and then assigned a value to each. It was then exported as a JSON file, means that the whole thing can still be updated easily, should BA wish to add new holiday destinations, by simply deploying a new file to the cloud.
The end result is something which feels elegant, inspiring and fun to use.