Saneel Radia « BBH Labs
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  • Shaun Abrahamson on crowdstorming and collaboration

    5th February 13

    Posted by Saneel Radia

    Posted in collaboration

    One of the most amazing things about the internet era is people coming together in unique and scalable combinations. Yet organizing crowds is much more difficult than most organizations imagine.

    Few people know more about facilitating mass collaboration than Shaun Abrahamson, the CEO of Mutopo. When Shaun talks, we listen. In fact, sometimeswe even ride his coattails on the subject. Shaun recently co-authored a book called Crowdstorm. It was released yesterday, so we invited him to sit down for a Q&A.

    You can purchase Crowdstorm here.

    ____________________________

    Q. Crowdsourcing is used as a label for an ever increasing universe. Where does crowdstorming fit in?

    The best way to think about all the facets of crowdsourcing is in terms of what we’re asking participants to do. For example, in microwork, like mechanical turk, we’re asking people to do small things like, tell us if this is porn (to create content filters) or verify a business listing. In crowdfunding, like Kickstarter, we’re asking people for cash and influence (when they announce their support via the social webs). In collaborative consumption, like AirBnB, we’re often asking people to provide assets to be shared, and often their networks and reputation so that we may build trust.

    In crowdstorming, we focus on actions that crowds can take in relation to ideas: finding ideas, finding people or organizations to come up with ideas, offering feedback and rating/ranking ideas. Crowdstorming can include ideas through a range of maturity, from the napkin stage through to early stage companies. While writing the book, we realized that some of the basic patterns were pretty old. They had been described by Alex Osborne (the “O” in BBDO) when he introduced the world to brainstorming just after WWII. Osborne was mostly concerned with small groups of people coming up with and evaluating ideas. We just see networked crowds where he saw folks in a conference room.

    Q. So is crowdstorming a fancy name for idea contests?
    I see contests as a subset of crowdstorming. Crowdstorming tends to fall into 3 broad buckets: search, collaborative, integrated. We think contests fall into the search bucket because they are mainly focused on searching for the best ideas (or candidates, partners, etc). Often the search process is desirable because we have something we can test. Think of XPrize or DARPA Grand Challenges – there are spaceships and robot cars that can compete to see who wins.

    Other crowdstorms are more collaborative. This is often true when there aren’t prototypes to race through the desert or fire into space. The key is deciding as early as possible which concepts are worthy of additional time and investment. Following the 1-9-90 rule, think of this collaborative approach as benefiting from the 9 – the “editors” so to speak. Thus while the 1 may submit ideas, the 9 are engaged to provide feedback. And this feedback is used to refine and select ideas.  LEGO Cuusoo is good example of a collaborative crowdstorm. It is not so much a contest, as it is a filter. People or teams pitch new LEGO product ideas. The Cuusoo community needs to give the idea 10,000 votes before an idea will be reviewed by the LEGO team. This is where LEGO Minecraft came from.

    I use the word “community” quite deliberately here, because when you add feedback, you drastically increase the number of participants and interactions. And if you invite the same group back to pitch and evaluate multiple ideas, you see relationships form. Yes, you see a competitive dynamic, but also a lot more collaboration. And increasingly we see participants being rewarded for more than just their ideas. Just look at the payouts from Giffgaff, which cover a broad range of contribution types, like sales, support and unique participation in the idea processes.

    Q. One of the most interesting themes in the book is how innovative organizations scale talent via non-employees. This is a major discussion topic amongst agencies and clients. What companies are doing this best that we can learn from?

    I really think this is a question of what patterns you adopt and where in the process you look to outsiders. One of the best illustrations of this type of thinking comes from Quirky. They literally remapped the consumer product development process around where outside talent can provide the most value.

    Click to enlarge

    If we look at the process above, Quirky smartly and explicitly positions themselves as the support system for inventors. They know there are lots of difficult steps like industrial design, quality control and distribution negotiations that require their leadership and control. They can manage the risks and quality in these steps. But Quirky also figures out how to measure and reward participation in some specific roles where it knows the crowd can help. Interestingly, measurement and reward systems inside firms are starting to show similar elements – just take a look at Salesforce’s Work.com. I think as we get better at measurement, it will get easier to bring in outside talent to add value to any creative process.

    In terms of the ad business, the process below shows Amazon’s approach to the production of filmed content at Amazon Studios. They are taking their expertise from ratings and reviews, and applying it to content development. And if you look at the role of crowdfunding in areas like film development, you can see another voting style. We tend to focus on the finance, but pre-selling also provides a strong indication of the potential of an idea.

    Most of the crowdstorm processes we have discussed have focused on finding and evaluating ideas. This is useful, but we forget that behind the ideas are talented individuals. Startup accelerators like Techstars are running idea contests – this is how teams make it into their programs. But they are focused on the ideas as well as the talent. And they offer a different set of incentives to work together; unlike Quirky and Amazon, who own the resulting IP, accelerators just want a small share. They want the teams to take the ideas forward. Techstars recently teamed up with Nike+. Why? Yes, Nike needs developers for their Nike+ platform, but they need a different type of talent, too. In this case it’s talent that is willing to share risks. As a side benefit, Nike will be pitched loads of ideas, so they get to validate their own understanding of the space. And while they might give away ownership, they have tapped into talent that might never have considered working for Nike.

    Q. Now a question every author should have to go on the record with…. Who’s your favorite Transformer?

    I think I risk being redacted by not saying Optimus, right? But I always liked Wheeljack because he invented stuff, even it mostly didn’t work. But this wasn’t an obvious choice, so I poked around a bit and realized that his first incarnation was a Lancia Stratos Turbo. That car is the embodiment of taking risks and it mostly worked. And it still looks like it might turn into something else. So Wheeljack wins.

    Special thanks to Shaun for sharing his thinking with us. If the above is of interest, consider downloading Crowdstorm here. (And thanks BBH Labs for already letting me come back and “guest blog”).

  • Transform and Roll Out

    29th January 13

    Posted by Saneel Radia

    Posted in Goodbyes

    And so, it is with major regret that we see our very own Optimus Prime, @saneel, leave the Lab and BBH. Happily he’ll be staying in the extended family, launching a soon-to-be-announced innovation offering being incubated at VivaKi. So I guess he has a new world to call home.

    Personally, I’m going to miss the magic mix of insanely high-speed processing, megawatt brain and heart, motor mouth and deeply droll, bone-dry sense of humour that is Mr Saneel Radia. There aren’t many people who give such volume, value and velocity, whilst staying ice cool under pressure. He’ll hate me for saying this, but his final post here shares some useful lessons that demonstrate all of the above.

    We wish him all the best. Go well, friend. (Mel, 29.01.13)

    Dear BBH,
    Well that was a crazy ride, no? From my first day to my last, we’ve had one of the most unique relationships I can imagine. I should have known I was in for something special when someone I respect as much as Ben recruited me, and about 100 days later said “I have bad news and good news”  (‘I’m leaving’ and ‘you’re in charge’, respectively).

    You let me be whoever I wanted to be, and for that I’m eternally grateful. You never questioned me as a strategy lead, an account lead, or a creative lead– even when I kinda questioned myself.What’s most awesome is that I was never forced into a particular bucket, but you made me better at all of them because I was surrounded by people (everyone?) who could do it at a whole different level. I mean, pitching creative ideas to people like John and Pelle? Talking brands with Emma and Sarah? Of course I got better at all of it. It’d be impossible not to.

    And thanks for being committed to innovation the way you are. In an industry that should be under arrest for assault based on its treatment of that word, this place continues to be a beacon of hope for people with different ideas. Any company that has someone like Mel around is going to have misfits ringing the doorbell daily. I’m just happy someone answered even though I was dressed in bright colors.

    Finally, thanks for all of the lessons I’m taking with me as I move on. It’s impossible to document them all in a post, but these ring most loudly in my ears as I head off:

    Small ideas are kinda hot.
    I originally came to BBH because I couldn’t think of a place with “bigger” ideas. It turns out my favorite things were the small ideas. Working with interns 10 weeks at a time forces small ideas into greatness. Working with a company like Google, that regularly reminds you how bloated all your shit is (they were right more often than I’d like to admit), forced ideas into their purest form. Or sometimes it’s just not having enough time for anything bigger. Regardless, I fell in love with small. Mainly because of how big it can be. (Special thanks to Tim Nolan for aiding me along in this particular journey.)

    The volume of noise isn’t indicative of the sentiment.
    Homeless Hotspots was a media frenzy. There was a full cycle of negativity, then acceptance, then full-blown defense on our behalf. Yet from the beginning to the end, nothing but a positive impact on homelessness ever mattered; for the vast majority of people who care about such a thing (and have spent time with the homeless), their support always outweighed the negativity, no matter how loud the noise got. In fact, there was some genuinely productive, well meaning criticism we adopted as our work with the homeless has continued to evolve. It’s easy to see the difference now, but when the volume dial is set quite high, it can be a lot tougher. That’s clarity I’ll always take forward with me.

    The greatest disservice one can do to their team is accepting their shitty work.
    I’ve seen some really good days, and some really bad days in my 3-or-so years here. Almost unilaterally the bad days were the result of people not speaking up (myself included). When they were just too damn polite, or agreeable. Sure, it’s awkward sometimes. It’s uncomfortable every now and again. And yeah, you have to be able to speak “British” on occasion. But everyone worth a salt would rather make better work than have a good meeting. This is a lesson so many people have learned, but it took being at a place with a culture of mutual, fiery respect for me to truly appreciate it. I’m just glad you would tell me when I was shoveling shit.

    With the right carrot, even the weary can be motivated.
    It was a weird feeling, helping lead a city-wide effort to recruit LeBron James within weeks of moving here. But there I was, living in corporate housing, bonding with New Yorkers of every socio-economic class to create a movement to bring the world’s greatest athlete to the world’s greatest city. In the end, the goal was to get notoriously jaded New Yorkers to talk about their beloved city, and by that measure, holy smokes it was successful… even if LeBron took his talents to South Beach. The lesson stayed up north though: for all the user participation nonsense from brands, it’s ultimately the right carrot that gets people involved. Keep it simple (and timely), stupid.

    Alright, BBH. I won’t drag it on any longer. I certainly could. I’m leaving a better, smarter, more creative person than I arrived. That’s a transformation I’m really excited about.

    And all it took were a thousand sleepless nights and my liver….

    Gratefully,
    @saneel

  • Homeless Hotspots: Year End Update

    13th December 12

    Posted by Saneel Radia

    Posted in BBH Labs, Creativityforgood

    As you hopefully recall from our last update, we’ve been working with StreetWise, the street paper of Chicago, to apply our learnings from Homeless Hotspots. StreetWise’s issues felt most appropriate to tackle not only because of the organization’s innovative mindset (see their recent launch of Neighbor Carts), but because solutions that work at scale in Chicago can likely work in most other cities. StreetWise is a member of both the North American Street Newspaper Association and the International Network of Street Papers, organizations that cover the majority of street papers across the world and ensure the best ideas at any single paper scale.

    One of the first issues we’ve tackled together is digitizing the transaction. As of this week, people can use their mobile device to PayPal money to participating StreetWise vendors in a public beta. Similar to Homeless Hotspots, a visit to the vendor’s unique short URL will provide their personal story. This was a critical step in the process, as street newspapers play a much bigger role than employment for homeless individuals; they offer a chance for meaningful connection across socio-economic boundaries. Assuming a successful beta, the program will rollout across Chicago in January.

    Street papers are the most valuable tool homeless populations currently have to step out of invisibility. We see the digitization of that process as a critical first step (as do a number of other street papers we’ve been talking to– they’re testing everything from QR codes to mobile issues). However, there’s a long way to go. It’s why our other ongoing project with StreetWise will involve piloting a more fundamental evolution of their offering. It’s a big undertaking, but hopefully it sets the stage for a new model, scalable across large cities around the world. The premise behind the idea is rooted in our learnings from Homeless Hotspots. As always, we’ll keep everyone posted on progress once the pilot has been completed.

    We’d also like to give a special thanks to PayPal Labs. They’ve worked with us to create a custom offering to ensure mobile payments are seamless, secure, and free to the vendors to use. We’ve thoroughly enjoyed working with them.

    [View larger image]

    As always, feel free to reach out with questions or comments. We don’t edit our blog comments unless they contain offensive language.

  • The Barn NY internship program: open call for Summer 2012

    1st May 12

    Posted by Saneel Radia

    Posted in awesomeness, BBH

    BBH NY's Barn Opens for Summer 2012

    Author: Andy Ross, Account Manager, BBH NY

    As the Winter 2012 Barn session came to a close with interns presenting digital platforms directly to UNICEF clients, something dawned upon us – we need to get the next round of the Barn rolling.

    In short, the Barn is back. Please consider this your invite.

    It goes like this: Two teams of three resourceful, slightly sleep-deprived interns compete against one another on a brief that belongs solely to them. They’ll also work on live projects within the walls of BBH and score some direct interaction with and mentorship from folks in nearly every department here, including BBH Labs.

    The skills we’re looking for are varied, and none are mandatory – but guidelines might help. Do you know Final Cut Pro, PHP, C++?  Ever heard of Open Source? Are you hyper-organized? Do you have a penchant for human behavior studies or a highly developed sense of smell that you have leveraged into a successful truffle company? Bottom line: we want people who can get things done.

    Our role here is to empower you, not to ask you for coffee. That’s why previous Barn teams have managed to win everything from Lions to Pencils during their 10-week internship.

    So you have it, the Barn’s hiring criteria are as follows: We want people who are good and nice. Apply at BBHBarn.com and follow @bbhbarn.  Applications are due May 11th.  We start June 4th, 2012. We cry that it’s over August 10th.

    Good luck.

  • Homeless Hotspots: what we’re doing now

    30th April 12

    Posted by Saneel Radia

    Posted in Uncategorized


    As promised in our follow-up post to Homeless Hotspots, we wanted to keep everyone updated on how those learnings- and open conversations- are being applied to try to help fight homelessness at scale.

    We’re quite proud to say we’re in active dialogue with both the North American Street Newspaper Association (NASNA) and the International Network of Street Papers (INSP) working out how to help their members (150 or so papers across the globe) address some key issues they face in a modern media landscape. We’ve begun by working on a key pilot program: StreetWise in Chicago. We came to meet Jim LoBianco, who runs the paper (and broader organization), after he wrote this post during Homeless Hotspots. Upon speaking with Jim, it was clear he has a track record of innovation fighting homelessness, and that the organization is dealing with a number of issues familiar to papers around the world, including:

    • Digitizing payments options for street vendors working in an environment in which fewer people are carrying change
    • Offering digital services to accompany a print offering under pressure
    • Ensuring vendors have a clear set of tools to earn income and offer something of commercial value
    • Do all of the above without eroding vendors’ ability to engage with mainstream society (this is good for both parties, and is the key issue that blossomed into Homeless Hotspots originally)

    If we can collectively address these issues for the largest North American street paper, we’re optimistic we can help other interested street papers evolve with the changing media and mobile landscape.

    We’ll continue to keep everyone posted on progress. We appreciate the exceptional level of support you’ve shown for the participants and the shelter throughout this process. In fact, it may be worth heading over to the Front Steps Facebook page to say congrats to Hotspot Manager Jonathan who raised enough money from Homeless Hotspots to put him over the edge and move out of the shelter and into housing!

    If you’re interested in helping us with any of these efforts, please reach out.

  • Homeless Hotspots: Where We Go From Here

    26th March 12

    Posted by Saneel Radia

    Posted in sxsw

    When we started planning for SXSW, we could not have anticipated that our idea for a four-day philanthropic project to update the street newspaper model would spark such a widespread debate.  The volume of the response to this program has reinforced our ongoing commitment to this issue, and the feedback has helped us explore the ways in which we can draw attention to it, support it, and effect change.

    Homeless Hotspots has connected us with representatives of some of the nation’s leading advocacy groups and street newspaper organizations with whom we are beginning to have conversations about the challenges facing the current street newspaper model and ideas for overcoming these challenges with technology and innovation.  In many ways, we owe these connections and the future of this program to those at front lines of this issue, like Mitchell Gibbs at Front Steps in Austin, Mark Horvath of invisiblepeople.tv, and writer Becky Blanton who spoke at TED about her time being homeless.

    Where we go from here is directly tied to how we wrestle with some complicated issues that any street newspaper attempting to deploy change will have to answer for themselves – issues we’ve come to sharply appreciate amidst all the debate. Our aim is to partner closely with these groups to utilize the lessons and best practices learned from this experience. Based on conversations to date, our shared goal is a sustainable model that continues to bring homeless people entrepreneurial opportunities that challenge stereotypes, derive purpose and create meaningful interactions with society.

    While street newspapers are facing the same challenges as many other traditional media outlets, there are a number of more complicated issues that need to be addressed.  We’ve outlined the salient ones below.

    1. Quantifying an acceptable level of provocation in the name of the cause. One of the big discussion points from Homeless Hotspots was the line “I’m a hotspot” on the t-shirts, a line we too debated internally before and during the program.  The goal of the t-shirt was to create a marketing material that was provocative enough to get message-bombarded festival attendees to actually stop and speak with a homeless person – to spark a human connection and a conversation with a person who is often treated as invisible.  Thus, the humanity of the project lived in the actual conversation between the Hotspot Manager and their customer. But what about the potentially negative reaction to that message by some that didn’t stop (or who simply weighed in from afar via the web)? It was many in this group that created a wave of negative sentiment online. While the participants in the program saw the shirts as an ideal social lubricant on the streets, the message took on new meaning when it spread online.

    Any entrepreneurial sales venture for the homeless must be carefully designed.  The newspaper organization basically works like a franchisor responsible for distributing materials to franchisees, but it must also work like a social service. This balance varies widely from organization to organization and is a complicated role for social enterprise. You want to help homeless participants (i.e., the franchisees), but you don’t want to do so at the expense of the cause itself.

    2. Understanding the potential for partnership with a profit-driven company or brand. Because BBH is in the business of marketing and advertising, it was assumed early on that Homeless Hotspots was endorsed by a marketer. We fully funded the initiative and purchased the pocket-sized MiFi devices from Verizon just as any customer would, yet the reaction to the false reports of brand endorsement is an important one to explore.  Many found the idea that a brand would employ homeless individuals to be offensive, while others said they’d support a brand initiative if it provided an employment opportunity. Of course, when people realized the partner was actually a local homeless shelter and that proceeds went directly to the individual Hotspot Manager, the sentiment was widely positive.

    Before SXSW, we talked about how the long-term viability of a program like Homeless Hotspots would require bringing on a partner that could help financially support it. The costs of the technology and data usage for a program of this nature are significant, making the model difficult to scale beyond a short festival.  A brand partner would have the resources to underwrite the costs of an ongoing effort, incentivized by the promotion of its technology; meanwhile, a social enterprise would have stronger public endorsement, but would be challenged to fund such a venture. The potential problem we saw was that when a social enterprise brings on a corporate partner, perceptions change. Emotionally, the social enterprise simply becomes enterprise for some. For others, the opposite is true.  Street newspapers and homeless entrepreneurial efforts looking to share costs will have to decide where they fall on that spectrum and choose any partners wisely.

    3. Determining the importance of content creation by participants. Where Homeless Hotspots differed most from an actual street paper is that the participants were not selling content they created (although it’s commonly misunderstood just how few of the homeless individuals that sell the papers actually create the content). Serving original content to a user upon log-in to a MiFi device is surprisingly complicated if you don’t manufacture the device yourself (thus we directed users to homelesshotspots.org for further information upon activating a connection).

    There is an opportunity to create a more content-rich model for street newspapers and homeless entrepreneurs moving forward, especially as it relates to drawing attention to the causes of homelessness and prevailing stereotypes.  For example, Hotspot Manager Jonathan is a talented musician, and there could be an opportunity to use the personal and web connectivity to draw attention to his talent, such as directing customers to a site promoting his music.  The Hotspot Managers were also full of local expertise that could add more value to their conversations and connections (John Bird sees this as the future of street newspapers, which he invented when he founded The Big Issue). The absence of such content leaves a void.

    The question remains whether or not consumers of the product value that content though. Looking at our own data (difficult to extrapolate from due to the extraordinarily large number of media impressions Homeless Hotspots received, which led to a disproportionate number of donations from non-users), it’s unclear how much the utility of the service vs. philanthropic impulse drove purchase. This is hard to come to terms with if you are a commercial enterprise. How can a business be a degree removed from its product? That sounds potentially negative, but we’ve left with mixed opinions on the matter. After all, the Hotspot Managers were still able to raise almost $4,000, even though the first 2 days of sales were extremely depressed by rain. If purchases were only about actual connectivity, the rain would have made Homeless Hotspots a financial failure for the participants.

    What’s important is that the model moving forward must balance entrepreneurial opportunity, with supporting meaningful content and fostering personal interactions.  Our data implies it was hearing an individual’s story (many times not even first-hand) that led to someone donating. This particular phenomenon in Underheard in NY already got us to rethink non-profits last year, and it’s especially important for social enterprise. Non-profits fighting homelessness don’t just want to help homeless populations, they want to stop homelessness altogether.  But in many cases, customers of street newspapers seem solely focused on helping the individual in front of them. In a world where a homeless person sells a product without content, the one-on-one social interactions are their only opportunities for expression. Luckily, those conversations help overcome stereotypes (the 13 Homeless Hotspots participants had hundreds of conversations in just four days), but only if someone is provoked to stop and listen. Which brings us right back to issue #1.

    We’ll keep everyone updated once we’ve identified which partner(s) we’ll be working with in future developments. We’re genuinely excited by the amount of interest from street papers around the world to collaborate on addressing the digitization of media. In the meantime, we can only hope the conversation around homelessness doesn’t step back into the darkness as the media circus winds down. You can certainly do your part by supporting organizations like our partner Front Steps. Even small donations can go a long way in helping them overcome their daily challenges long after conference attendees have left.

    UPDATE (April 30, 2012): We are working with StreetWise, the largest street paper in the US deal with numerous modernization issues, including many of those outlined above. For more details, you can read the follow-up post.

  • Would Anyone Miss You: A Transmedia SXSW Experience

    9th March 12

    Posted by Saneel Radia

    Posted in sxsw

    As our herd of black sheep makes its way to Austin from various BBH offices in anticipation of some great events, it’s the other experiences we’re discovering that are especially interesting. When we heard about a particular transmedia experience that the folks at Hide & Seek created, we asked the founder of the UK games design studio to tell us a bit more about it. As it happens, engaging in the experience and utilizing Homeless Hotspots go hand-in-hand, one of many unexpected uses for our charitable innovation experiment.

    Emotional transmedia at SXSW Interactive (image: Lottie Davies)

    Author: Alex Fleetwood, Founder & Director, Hide & Seek

    This year at SXSW, we launch Would Anyone Miss You, a new live game we’ve developed to ensure that festival goers have conversations they’ve never had before, with people they’ve never met before.

    The game begins when a stranger, somewhere in Austin, presses a sheet of stickers into your hand. You’ll be asked to seek out people of special and particular kinds – Your Newest Friend, maybe, or someone Tall Dark and Handsome – and ask them a question. Armed with this knowledge, you’ll interact with the game online and receive a personal reward. For those that play all the way to the end, there’s something a bit special.

    We’re doing this to support Carol Morley’s incredible documentary, Dreams Of A Life, which receives its US premiere at SXSW on Saturday 10 March. Nobody noticed when thirty-eight year old Joyce Vincent died in her bedsit above a shopping mall in North London in 2003.  When her skeleton was discovered three years later, her heating and her television were still on.  Newspaper reports offered few details of Joyce’s life – not even a photograph.  Who was Joyce Vincent?  And how could this happen to someone in our day and age – the so-called age of communication?  Dreams of a Life is Carol Morley’s quest to discover who Joyce was and how she came to be so forgotten.

    So what’s the connection between our game and Carol’s film? My hope is that there’s an emotional one. Transmedia projects tend to extend the storyworld of a film – the characters, the history – into new platforms. With our work on this project (we also created a purely digital experience to accompany the UK release) we’ve taken the emotional impact of Joyce’s story as the starting point. Partly this is because Carol’s film is such a coherent, fully formed whole, and partly it’s because we wanted to do something with the feelings that Joyce’s story evokes – to make use of them.

    SXSW is a crowded marketplace of ideas, powered by entrepreneurial zeal and hot air. Dreams of A Life is a a film about urban lives, contemporary life, and how, like Joyce, we are all different things to different people. It’s our belief that, for all the buzz, festivals can be pretty lonely places sometimes. We hope that our game will provoke moments of connection and reflection, and that in those moments, you’ll want to seek out the film that inspired them.

  • Homeless Hotspots: a charitable experiment at SXSWi

    6th March 12

    Posted by Saneel Radia

    Posted in sxsw

    A charitable innovation experiment at SXSWi 2012

    UPDATE & CLARIFICATIONS
    There has been an enormous amount of coverage of this project, and unfortunately there has been a good deal of inaccuracies around the payment system and objectives of the program in general. Please follow this link that clarifies these points.

    UPDATE: Obviously, there’s an insane amount of chatter about this, which although certainly villianizes us, in many ways is very good for the homeless people we’re trying to help: homelessness is actually a subject being discussed at SXSW and these people are no longer invisible. It’s unfortunate how much information being shared is incorrect (an unresearched story by ReadWriteWeb, which has now been updated is the epicenter of that misinformation). So, without being defensive (we welcome the educated critiques), we wanted to share a few key facts:

    + We are not selling anything. There is no brand involved. There is no commercial benefit whatsoever.

    + This is a test program that was always scheduled to end today (there’s no 2-week payment cycle)

    + Each of the Hotspot Managers keeps all of the money they earn. The more they sell their own access, the more they as individuals make (it’s not a collected pot to be shared unless people choose to donate generally).

    + Underheard in NY is NOT becoming a reality TV show. The confidential plans are much more akin to an interactive documentary. Regardless of what happens, it will stay true to the original idea: to give homeless people an unedited voice so people can understand their lives.

    + The biggest criticism (which we agree with actually) is that Street Newspapers allow for content creation by the homeless (we encourage those to research this a bit more as it certainly does not work exactly as you would assume). This is definitely a part of the vision of the program but alas we could not afford to create a custom log-in page because it’s through a device we didn’t make. However, we’d really like to see iterations of the program in which this media channel of hotspots is owned by the homeless organizations and used as a platform for them to create content. We are doing this because we believe in the model of street newspapers.

    UPDATE 2: Thank you to everyone here for your comments, criticism, feedback and support. We can’t respond to every comment here, but we will be responding in the coming days.

    Update 3: Another bit of information being reported inaccurately relates to the finances of the homeless individuals participating. To clarify: These volunteers were guaranteed make at least $50/day, for a maximum of 6 hours work. This amount equates to more than the Texas state minimum wage of $7.25/hr for the same number hours. Based on donations already received, we know their earnings will be higher than $50 for each of them – as was our intention. What’s been misunderstood is the break-out of money in cash per day vs. what’s received after the program ends. BBH provides a $20 cash ”stipend” to the volunteers each day regardless of their own sales. This is the cash amount that was handed to them each day while the program was live (it ended yesterday) and was advised specifically by our friends at Front Steps shelter, who are conscious of the responsibility that comes with handing cash to someone facing financial challenges daily, but who still needs to work toward a long-term solution for housing and employment. The additional money raised by each Hotspot Manager will be delivered via money order from the shelter where they have a program in place that helps the participants save about 2/3′s toward their employment and housing goals. Again, this has all been built based on input from the shelter and the participants’ case managers in a way that’s best for the participants.

    UPDATE 4: This isn’t quite an update as it’s reflected in the post below, but we wanted to clarify the latest bit of misinformation. The program was not “canceled;” it was always intended as a 4 day program.  In fact, as the debate heated, it was the homeless volunteers themselves who insisted on seeing through the last day as an opportunity to share their side of the story.  Thus we saw the program through as planned. We’ll be reporting on success metrics shortly but can confirm our friends at Front Steps Shelter in Austin consider it a great success for themselves. Read their reactions at facebook.com/frontsteps (or any of the media coverage they’ve received globally), and please consider a donation to one of the Hotspot Managers as we wrap things up via homelesshotspots.org.

    UPDATE 5 (April 30, 2012): We are working with StreetWise, the largest street paper in the US deal with numerous modernization issues, including many of those outlined in our post of learning points from this program. For more details, you can read the follow-up post.

    ****Original Pre-SXSW Post Below****

    As always this time of year, we’re abuzz in anticipation of SXSW Interactive. Whether it’s talks we’re attending, or the talks we’re giving, SXSW is a consistent growth opportunity for the team. This year though, we’re also trying a bit of charitable innovation.

    As you may know, we created Underheard in NY last year via our Barn intern program. The premise was simple: give homeless individuals a voice via Twitter. The program was so successful that you’ll be seeing an update on its unexpected future at some point soon.

    Since then, we’ve stayed interested in the homeless issue. One particular aspect we find intriguing is Street Newspapers, which are print publications created and sold by homeless populations as a form of entrepreneurial employment. The model has proven successful enough to be adopted in cities spanning 30 countries. The issue however, is that like any print publication, these newspapers are under duress from the proliferation of digital media. How often do you see someone “buy” a paper, only to let the homeless individual keep it? This not only prevents the paper from serving as a tool for the individual to avoid begging, but it proves how little value people actually place on the publication itself. Yet the model isn’t inherently broken. It’s simply the output that’s archaic in the smartphone age.

    So we decided to modernize it.

    This year in Austin, as you wonder between locations murmuring to your coworker about how your connection sucks and you can’t download/stream/tweet/instagram/check-in, you’ll notice strategically positioned individuals wearing “Homeless Hotspot” t-shirts. These are homeless individuals in the Case Management program at Front Steps Shelter. They’re carrying MiFi devices. Introduce yourself, then log on to their 4G network via your phone or tablet for a quick high-quality connection. You pay what you want (ideally via the PayPal link on the site so we can track finances), and whatever you give goes directly to the person that just sold you access. We’re believers that providing a digital service will earn these individuals more money than a print commodity.

    We’re using SXSW as our beta test. Hopefully you can help us optimize and validate this platform, which we hope to see adopted on a broader scale. Any and all support is appreciated (including donations from afar).

    Visit homelesshotspots.org for more details.

  • Our SMW talk: “Screw Earning Media, Start Earning Value”

    14th February 12

    Posted by Saneel Radia

    Posted in Uncategorized

    @saneel and @shaunabe present at Social Media Week 2012

    This morning, I had the privilege of co-presenting with Shaun Abrahamson, the CEO of Mutopo and active member of the Labs community. We’ve been discussing how companies inspire their customers to give them so much more than a purchase. Today, we presented the culmination of thinking* both Mutopo and BBH Labs have been doing about this topic. It covers what can reasonably be earned from customers (media can feel trivial in comparison), and what ambitious companies are offering in return across various social media platforms. Just to prove we really get it, we made our entire presentation a collection of examples and case studies. Now that’s earning value, isn’t it?

    Click the image above to watch a video of the presentation. The slides can be found here.

    *Thanks to @jrafferty & @nalaisadog for their help with content and design, respectively

  • CES 2012: Why marketers should be relieved

    20th January 12

    Posted by Saneel Radia

    Posted in technology

    Image source: http://www.rickycadden.com/wp-content/uploads/2012/01/cessign.jpg

    Authors: Saneel Radia, Head of BBH Labs NYC & Tim Harris, EVP/Managing Director of Innovation at McCann Erickson*

    Last week was the Consumer Electronics Show, an event more widely attended by brand marketers than ever before. Although the show resembled last year’s a bit too closely for our liking, we’ve resisted simply republishing our 2011 recap. What was unique however, is the sense of relief we feel upon our return. Instead of feeling intimidated by the speed of innovation, or anxious from the ever-fragmenting tech landscape, we’ve come home with our industry angst alleviated. Let us elaborate on the trends keeping us relaxed.

    No one actually knows how to design for “laplets”
    As the world of consumer electronics bounces between convergence and divergence, we were a bit surprised to walk through booths full of laptop + tablet hybrids that seem to be a unique device offering in and of themselves. Then there were phone + tablet hybrids like the Samsung Note. There was even a tablet + gaming rig hybrid. On top of those converging devices, we were struck by the number of input peripherals accompanying them. Peripherals are nothing new, but this onslaught of converged devices with inputs beyond touchscreens is really interesting. It seems touch interface isn’t the panacea we all wanted it to be.  When the iPhone and iPad changed the way we did stuff, we figured that was it.

    However, one look at how game developers and electronics manufacturers are interacting demonstrates just how difficult it is for content creators to stick immersive content into a touch environment. Ever played a mobile game with dual-virtual-stick control? It sucks. But game developers are still designing games that require it. As anyone that works at an agency has seen, designing irrespective of context happens daily. Sure, we all have our different remedies for this (see BBH’s media design practice), but almost no marketers truly craft ideas from environments. The best simply craft to them, closing the gap as best they can, but not truly letting the context or medium play as fundamental a role as it deserves.

    Seeing some of the world’s best content creators struggle with familiar issues, we couldn’t help but let guilty smiles cross our faces. We can take solace it isn’t just us marketers.

    TVs being “smart” means we may not have to be
    Last year, virtually every booth had the word “smart” displayed on it, obliquely referencing the fact that their TVs were internet-enabled. Although the idea of apps on TVs isn’t going away (especially with gesture-based engagement on the horizon), we saw a more conservative- dare we say even practical- approach to TV apps this year. Instead of highlighting obscure developers they had worked with to make apps, this year the manufacturers were presenting the familiar logos of Netflix, Hulu and Fios. We’d argue such familiarity is welcome to both consumers and marketers. It means less subscriptions for people, and a less fragmented media landscape for marketers.

    As TV manufacturers came to the welcome realization that the revenue from app sales simply wasn’t going to change the face of their business, content providers with app-driven models like Netflix have been emboldened (it’s no coincidence Hulu announced its first unique scripted series on the heels of CES). This media-agency-friendly revenue model will make it easier for brands to get onto TV screens without having to partner with developers. Instead, they’ll work through content and distribution companies they already know how to engage. If we had to guess, that means subscription-services like HBO and FiOS will experiment with ad presence of varying levels, depending on the platform (e.g., Xbox 360 vs Panasonic Viera Connect). It’s certainly a lot easier as a brand to think about how to work with Hulu than it is to sort out unique offerings across Sony and LG devices. No one should be more relieved about this consolidation than marketers,  a group notoriously bad at partnering with developers and quantifying value in new ways.

    Perhaps most importantly, media deal-making lunches have been preserved. Phew.

    We put a big bet on Apple and we seem to be winning
    Apple is famously absent from every CES, yet it’s clear to any attendee that they are present, if not formally as an exhibitor. Last year was a show of iPad alternatives. The year before was an exhibition of iPhone derivatives. This year was the “hey we have a MacBook Air too” show. Apple certainly didn’t invent the ultra-thin laptop, but any analysis of the design and feature-set selected across various manufacturer’s devices (see Samsung’s new Series 9, Dell’s XPS 13 or any device featured by Intel as an Ultrabook) reveals a very Apple-like device.

    Once again, a comforting thought donned on us as we walked the Convention Center floor. Few industries have adopted Apple products as early and as deeply than the ad industry. As creative teams relentlessly pitch tech ideas born from an Apple-centric view of the universe, they may just start to see more nodding heads and fewer rolling eyes. Agencies are notorious for their dogmatic approach to ideas. In this case, Apple’s vast grip on consumer electronics may justify our utterly biased view of tech experiences.

    It seems creatives have yet another thing to thank Steve for.

    The home is connecting to retail (and we had nothing to do with it)
    We’ve all been hearing about the refrigerator that tells you when you’re low on milk since before there were computers (fine, not quite that long, but still). This year’s CES brought all of the “smart” into context for the truly connected home. An LG refrigerator not only speaks to your phone or tablet to tell you all about its contents or encourage you to fill it up again– it also helps you manage a diet via personal profiles and nutritional information. Smart vacuums and ovens do their duties when you’re not even home, and some appliances talk to each other to save on power usage.  We’re used to hearing about appliances that talk to retail (or an online grocer), but this year, the retail environment talks back. Walking through the stores of the near future, we’ll get notifications about relevant offers, loyalty plus-ups and even recipe analysis based on what’s at home in your fridge. We’ll no longer have 58 heads of garlic at home or 9 jars of cayenne pepper. What a pleasant surprise– we’ve been trying to solve for the gap between home/planning and shopping/buying forever in marketing.  Promotions, brand extensions and partnerships will have much more clarity, because they’ll be based on consumer need rather than marketing guesswork. LGAlcatel-Lucent and others have given us a palette from which to create truly integrated designs for the makers, sellers and buyers of everyday products. In other words, marketers’ inability to close the gap between retail and brand experiences may soon be a non-issue. The tech industry is sorting it out for us.

    Now maybe we can help them figure out how to make their biggest event fresh again.

    *Saneel & Tim were two of the co-founders of Denuo, and this was the 10th CES they’ve attended together.  They’ve come home broke, and in a fight, after each.

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