20 Jay Street, home to Miami Ad School (photo credit: dumbonyc)
I recently spoke to Miami Ad School students in Brooklyn via Steve Peck, one of the creatives at BBH New York, who teaches a class on Digital Product Development. There’s been a clear shift toward digital product development at agencies in recent years and it seems to be the work we respect most of one another if award shows are any indication (and I’m not sure they are).
However, what I find most intriguing about the future of product development at agencies is the intersection with collaboration. I continue to believe that serving as a scaffolding for customers to engage with brands beyond transactions is a huge opportunity for agencies, and that we’ve only scratched the surface thus far. If agencies want to develop digital products (even when they are simply extensions or features of the analog products created by our clients) and customers want to co-create with brands, the opportunity is compounded. After all, creating digital things is what most collaboration tools at large are built to do. Looking at things from this perspective makes the future of agencies seem bright, especially when one witnesses first hand what students like those at Miami Ad School are capable of.
Below is a copy of my presentation (special thanks to Brian Moore, a Media Designer here at BBH that helped design it, and whose transitions are unfortunately lost via slideshare).
One comment on “Agencies making digital products should co-create with customers”
[...] I was lucky and came across this talk from BHH Labs about Agencies making digital products should co-create with customers. Takes the Frog Design idea to where a lot of agencies are trying to go. They want to own more of [...]